FUN WITH FOCUS: A CAMPAIGN APPROACH
Have you attempted to improve your Customer Service in the past and it just hasn’t worked? Maybe it’s not your employees, maybe it’s your training program. Your front line employees need a training that treats them with the same attention they are supposed to give their guests. FUN WITH FOCUS invests the time to build skills over a period of months, so the change becomes engrained in the culture. The addition of Supervisor/Manager training and support means that all stakeholders in the change are bought in and can be held accountable to the path forward.
IMPROVISE YOUR CUSTOMER SERVICE
If a campaign approach is not feasible, we offer 120-90 minute Customer Service Workshops. Participants are led through a series of improv-based exercises geared to develop healthy customer service skills and attitudes. Key areas covered include remaining relaxed, reading and responding to the customer’s body language, and positioning yourself as a consultant rather than a punching bag. We can customize our workshop to roll-in your current customer service approach and because participants are actively engaged in the learning they better retain the key learning points.